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ADAPTIVE AGENT GALLERY

Start with work—not a blank prompt.

Explore production-oriented agent roles that can be adapted to your systems, policies, language and operating model.

Front office3 roles

The first voice a customer meets — answering, understanding and booking the next step.

HOSPITALITY · INBOUND01

Front Desk Operator

Answers every call, understands the request, handles FAQs, captures intent, books the next step and escalates exceptions with context.

CHANNELS
Voice · Telephony · Messaging
ACTIONS
Book · Confirm · Transfer
RESTAURANTS · INBOUND02

Restaurant Ordering Agent

Answers menu questions, checks availability, takes an order or reservation and synchronizes the outcome with connected restaurant systems.

CHANNELS
Voice · Web · Messaging
ACTIONS
Order · Reserve · Update
SALONS · INBOUND03

Salon Booking Agent

Guides service selection, checks staff availability, books appointments, sends reminders and handles rescheduling without interrupting the team.

CHANNELS
Voice · Telephony · WhatsApp
ACTIONS
Schedule · Remind · Reschedule

Revenue and service3 roles

Roles that qualify, resolve and follow up across the whole customer relationship.

REVENUE · INBOUND + OUTBOUND01

Lead Qualification Agent

Responds immediately, asks contextual questions, scores fit, captures structured information and routes qualified opportunities to the right owner.

CHANNELS
Calls · Web · CRM
ACTIONS
Qualify · Enrich · Route
SERVICE · OMNICHANNEL02

Customer Support Agent

Understands the customer’s history, resolves routine requests across systems and carries the full context into a human-assisted escalation.

CHANNELS
Voice · Chat · APIs
ACTIONS
Resolve · Update · Escalate
CAMPAIGNS · OUTBOUND03

Engagement Campaign Agent

Runs high-volume, multilingual outreach while personalizing each interaction, recording outcomes and coordinating follow-up actions.

CHANNELS
Telephony · Messaging · APIs
ACTIONS
Engage · Capture · Follow up

Specialist swarms2 roles

Several agents coordinating under one outcome, with partner expertise built in.

TALENT · PARTNER-POWERED01

Recruitment Agent Swarm

Coordinates sourcing, screening, candidate validation and follow-up through specialized agents powered by Haiva and domain expertise.

CHANNELS
Voice · Email · ATS
ACTIONS
Source · Screen · Coordinate
RESEARCH · PARTNER-POWERED02

Research Associate Agent

Helps research teams connect literature, experiments, evidence and decisions while preserving accumulating institutional context.

CHANNELS
Web · Documents · APIs
ACTIONS
Discover · Analyze · Remember

Platform operations1 roles

Agents that work against your APIs, events and data rather than a person.

DEVELOPERS · OPERATIONS01

API Operations Agent

Turns existing APIs into governed capabilities that agents can select and execute without hard-coding every branch of the workflow.

CHANNELS
APIs · Events · Databases
ACTIONS
Observe · Decide · Execute
WHAT MAKES IT ADAPTIVE

The agent does not stop at “conversation completed.”

Haiva can continue the work across channels, coordinate another agent, request human approval, update a system or recover from an exception—within the boundaries you define.

YOUR WORK MAY NOT FIT A TEMPLATE

Describe the outcome.
Let Haiva shape the role.

Use guest mode to describe an agent naturally, or work with our team on a production deployment.

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