Front Desk Operator
Answers every call, understands the request, handles FAQs, captures intent, books the next step and escalates exceptions with context.
- CHANNELS
- Voice · Telephony · Messaging
- ACTIONS
- Book · Confirm · Transfer
haivaExplore production-oriented agent roles that can be adapted to your systems, policies, language and operating model.
Every role runs on the same foundation: live context, memory, identity, permissions, unified connectors and governed action. Configure one agent or coordinate a swarm around the outcome.
The first voice a customer meets — answering, understanding and booking the next step.
Answers every call, understands the request, handles FAQs, captures intent, books the next step and escalates exceptions with context.
Answers menu questions, checks availability, takes an order or reservation and synchronizes the outcome with connected restaurant systems.
Guides service selection, checks staff availability, books appointments, sends reminders and handles rescheduling without interrupting the team.
Roles that qualify, resolve and follow up across the whole customer relationship.
Responds immediately, asks contextual questions, scores fit, captures structured information and routes qualified opportunities to the right owner.
Understands the customer’s history, resolves routine requests across systems and carries the full context into a human-assisted escalation.
Runs high-volume, multilingual outreach while personalizing each interaction, recording outcomes and coordinating follow-up actions.
Several agents coordinating under one outcome, with partner expertise built in.
Coordinates sourcing, screening, candidate validation and follow-up through specialized agents powered by Haiva and domain expertise.
Helps research teams connect literature, experiments, evidence and decisions while preserving accumulating institutional context.
Agents that work against your APIs, events and data rather than a person.
Turns existing APIs into governed capabilities that agents can select and execute without hard-coding every branch of the workflow.
Haiva can continue the work across channels, coordinate another agent, request human approval, update a system or recover from an exception—within the boundaries you define.
Use guest mode to describe an agent naturally, or work with our team on a production deployment.
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