HAIVA FOR ENTERPRISE · CXIP

Every customer.
One intelligent platform.

Run campaigns, launch contests, resolve support and measure business outcomes — all on one adaptive agent foundation, inside the systems you already operate.

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Always on. Always learning. Always improving CX.

Customer intelligence overview with live KPIs, customer 360, segments, lifetime value and churn risk

12M+customers engaged

3.6B+interactions processed

92%customer satisfaction

28%increase in conversions

THE ENTERPRISE REALITY

Every business has the same challenge.

Customers find you through a campaign, a contest, a support call or a message at nine on a Sunday. Keeping them engaged, delighted and loyal should not require ten disconnected systems and a team whose job is reconciling them.

01Campaign tools that never see the support conversation that followed.
02Contact centres that cannot read intent from the last purchase or the open ticket.
03Dashboards that report last quarter instead of predicting the next action.
04Every new channel arriving as another integration project with its own owner.

ONE JOURNEY · EVERY TOUCHPOINT

Connected for impact.

Every step of the relationship runs on one agent foundation, so what happens in a campaign is known by the contact centre — and both show up in what you measure.

01
They discover you
A campaign reaches the right person at the right moment.
02
They take part
A contest or reward turns attention into participation.
03
They get answers
A question is resolved on whichever channel they picked.

WHAT ENTERPRISE TEAMS RUN ON HAIVA

Three surfaces. One customer record.

ACQUIRECAMPAIGN INTELLIGENCE

Reach the right audience. Measure every outcome.

Run high-volume engagement programmes where the agent places the outreach, reads the response and summarises what it learned — so the next run starts smarter than the last.

Audience segmentation from live customer context
Multi-channel outreach across voice, WhatsApp, email and SMS
Run-level metrics: completion, intent, objection and drop-off
Auto-generated takeaways from every conversation

Campaign executive summary showing outreach status, feedback themes and per-customer call outcomes

ENGAGECONTEST STUDIO

Run participation programmes at scale.

Stand up contests and loyalty campaigns that collect entries, judge them consistently and reward winners — without a manual review queue behind them.

AI judging for fair, consistent evaluation at volume
Public, weighted or panel voting
Rewards and winner management end to end
Participation and engagement analytics in real time

Contest dashboard with participation metrics, contest journey timeline and AI judging progress

DELIGHTCONTACT CENTRE

One queue for AI and human agents.

Voice, chat, WhatsApp, email, SMS and video arrive in a single place. Agents resolve what they can, escalate what they should and hand a person the full thread when a human is needed.

Omnichannel conversations in a unified inbox
Routing by skill, intent and availability
Ticket status, priority and severity tracked to closure
Live monitoring with sentiment, CSAT and FCR

Customer support dashboard with ticket status summary, priority and severity breakdowns and an issue tracker

BETTER EXPERIENCES · BETTER BUSINESS RESULTS

When every touchpoint is connected,
the bottom line follows.

3.6Xhigher engagement

52%increase in retention

29%higher conversions

40%lower support costs

2.8XROI improvement

Figures reflect results reported across Haiva enterprise deployments. Your own baseline, channel mix and workflow scope determine what a deployment delivers.

GOVERNED, NOT AUTONOMOUS

Agents act. People decide.

Haiva runs inside the systems you already operate. Agents act where they are permitted to act, and stop where a person should decide.

People stay in control

Agents escalate exceptions, request approvals and hand off warmly. Consequential decisions still belong to an employee.

No forced migration

Haiva works against the applications, databases and APIs you already run. There is no data estate to move first.

Enterprise governance

Identity, permissions, policy, audit trails and isolated deployment — cloud, your VPC, on-premises or air-gapped.

One agent foundation

Web, voice, telephony, messaging and APIs are delivery channels over the same agents, context and controls.

HOW TO START

Begin with an outcome. Expand with evidence.

01
Select one measurable operational outcome
02
Connect only the required systems and context
03
Deploy with policies, approvals and auditability
04
Expand after production evidence

Every customer.One intelligent platform.